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Refunds and Returns Policy

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Refunds and Returns Policy

Effective Date: February 13, 2025

At Pop Joy Collective (“we,” “our,” “us”), your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy explains your rights and our policies regarding refunds, returns, and exchanges.

1. Returns

a. Eligibility for Returns:

  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.

  • Returns must be initiated within 30 days of receiving your order.

  • Certain items, such as personalized or final sale items, are not eligible for return unless defective.

b. How to Initiate a Return:

To initiate a return, please:

  • Contact us at popjoycollective@gmail.com with your order number and reason for the return.

  • Once your return request is approved, we will provide instructions on how to send your item back.

c. Shipping for Returns:

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service to ensure your return is received.

2. Refunds

a. Refund Process:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and applied to your original method of payment within 5-10 business days.

b. Non-Refundable Items:

  • Shipping fees are non-refundable.

  • Gift cards and store credit cannot be refunded.

c. Late or Missing Refunds:

If you haven’t received your refund after the stated timeframe:

  • Check with your bank or credit card company, as processing times may vary.

  • If the issue persists, contact us at popjoycollective@gmail.com

3. Exchanges

a. Eligibility for Exchanges:

  • Exchanges are available for items that are defective, damaged, or incorrectly shipped.

  • Exchanges must be initiated within 30 days of receiving your order.

b. How to Request an Exchange:

To request an exchange, please contact us at popjoycollective@gmail.com with your order number and details of the issue. We will provide further instructions.

4. Damaged or Defective Items

If you receive a damaged or defective item, please:

  • Contact us within 30 days of receiving your order.

  • Provide photos of the damaged or defective item and your order number.

  • We will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

5. Final Sale Items

Certain items are marked as final sale and cannot be returned, refunded, or exchanged unless they arrive damaged or defective. Final sale items include, but are not limited to, personalized products and clearance items.

6. Questions or Concerns

If you have any questions about our Refunds and Returns Policy, please contact us:

Pop Joy Collective
Email: popjoycollective@gmail.com
Address: 19 Oak Mist, New Braunfels TX 78132

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